Founding Growth & Operations Lead

We’re on a mission to revolutionize the supply chains of global giants like Tesla and Coca-Cola - through AI agents that think, plan, and act. Backed by legendary Silicon Valley VCs behind Flexport, Databricks, and Perplexity, we’re empowering supply chain teams across the world to automate complex logistics workflows, integrate processes seamlessly with existing systems, and supercharge efficiency. We’re a team of seasoned entrepreneurs, Y Combinator alumni, and ex-Googlers - if you’re ready to change the way a trillion-dollar industry operates, join us on Day 1.

Built by a Team from: Google, Y-Combinator, P&G, UC Berkeley, MIT

The Role

As our Founding Growth & Operations Lead, you’ll architect and scale Glacis’s go-to-market engine - designing data-driven GTM playbooks, turbocharging customer success, and help build a stellar GTM team that powers our global expansion. You’ll partner directly with Fortune 500 customers - mining their pain points into strategic initiatives - while optimizing recruitment, onboarding, and cross-functional processes at startup speed. This high-ownership seat lets you wear multiple hats, own the metrics that matter, and leave your mark on Glacis’s trajectory.

Key Responsibilities

• GTM Operations & Recruitment: Drive strategic recruitment initiatives specifically targeted at building and scaling the GTM organization (sales, customer success, partnerships).
• Customer Success & Strategic Insight: Engage closely with enterprise customers to deeply understand their operational needs and pain points. Translate insights directly into product feedback, growth strategies, and scalable operational processes.
• Operational Excellence: Streamline internal processes to maximize productivity, ensuring efficiency across customer-facing functions and product delivery.
• Marketing & Growth Initiatives: Lead LinkedIn content planning, coordinate participation in industry events, and drive content creation aligned with Glacis’s brand and growth objectives.
• Design & Tools: Build internal decks and lightweight assets using no-code tools.
• Documentation & Systems: Implement processes and maintain internal knowledge bases, SOPs, and cross-functional trackers.

Are You the Right Fit?

You might be who we’re looking for if you:

• Have 3+ years of experience in marketing, operations or generalist roles; ideally in a fast-paced or venture-backed startup.
• Possess excellent written and verbal communication in English (this is a must).
• Are obsessively organized and detail-oriented, with a strong sense of ownership.
• Are comfortable working across time zones, teams, and responsibilities.
• Can write and design with clarity - strong storytelling and branding instincts are a plus.
• Are excited to work in a startup where priorities shift fast and new challenges pop up daily.
• Bonus: You’ve studied or worked abroad and can bring a global mindset to the team.

Why Join Glacis?

• High Ownership & Real Impact: Shape critical solutions used by global enterprises, directly influence logistics performance at scale.
• Entrepreneurial Growth: Ideal stepping stone if you've considered founding your own company - learn firsthand from seasoned entrepreneurs and ex-Googlers.
• Foundational Team: Join at an early stage, contribute directly to company-building, and share the journey of rapid scaling.
• Global Reach: Work from Vietnam, engage globally, and expand your professional network and career horizons exponentially.
• Mission-Driven Culture: Fast-paced, ambitious environment with collaborative colleagues committed to delivering meaningful, impactful technology.