KNOWLEDGE REQUIRED |
Clerical; customer and personal service and cash handling. |
SKILLS REQUIRED |
Communicating diplomatically; customer service; problem recognition; problem solving; multi-tasking; typing and data entry. |
ABILITIES REQUIRED |
Categorize and group data; perform mathematical operations; focus; multi-task; maintain calm demeanor in stressful situations; adapt to weather conditions affecting operations. |
PHYSICAL DEMANDS |
- Routinely stands to attend to cash register and to attend to customers.
- Routinely sits to complete reports or to operate computers.
- May be required to lift work related materials or equipment up to 50 lbs.
- Regularly requires dexterity for keyboard operation, occasionally requires dexterity for special gadgets, for special machines, heavy equipment and tools.
- Incumbents in this position may be required to occasionally walk to and from work sites, bend, stoop, and/or twist.
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WORK ENVIRONMENT |
Incumbents in this position constantly spends time in office and/or lobby environment; occasionally spends time in automobile. Routinely spends time in equipment operations areas. |
SAFETY RISK EXPOSURE |
Incumbents in this position may become exposed to telephone verbal abuse by customers or citizens; individuals with high level of emotional distress; bloodborne pathogens, communicable diseases, respiratory hazards and extreme temperature. |
PROTECTIVE GEAR & SAFETY MANUALS |
Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. Occasionally may be required to wear hard hat. |
CONSEQUENCES OF ERROR |
Potential errors can cause inconvenience to other employees, and/or delays in related work areas. Delays of services are possible. |