About the role
The ePay Data & Analytics team plays a pivotal role in driving revenue growth and enhancing customer satisfaction. As an ePay Data Analyst, you'll leverage your analytical prowess to uncover hidden opportunities and empower our Sales, Customer Development, Operations, and Channel Partner teams while ensuring data integrity and quality. The analyst must have a natural curiosity to learn new technologies and demonstrate an advanced competency to manipulate data sets to solve complex business issues.
In addition, the ePay Data Analyst will provide analysis and metrics to help continuously improve and optimize the ePay function. The successful candidate will practice self-awareness, have the initiative and thoroughness to manage multiple initiatives and has the professionalism to effectively collaborate with multiple stakeholders as well as the creativity and tenacity to drive activities to completion. This role directly contributes to the timely delivery of ePay revenue and helps craft compelling business stories leveraging data sets across the GHX organization.
Key Responsibilities
Partners with Sales, Customer Development Managers (CDM), Operations and Channel Partner teams to drive overall customer satisfaction and develop customer-centric plans to encourage prospective and existing customer participation in the ePay network
Becomes a data SME by leveraging CRM and other proprietary data warehouses
Reviews and scrutinizes data to ensure accuracy while maintaining integrity for sources of truth
Leverage data visualization tools like Tableau and Sigma to perform research and ad hoc reporting
Continuously looks for automation opportunities to remove reporting inefficiencies and provides recommendations to challenge the status quo
Key Duties
Builds out spend analysis segmentations leveraging accounts payable and accounts receivable files to profile and size opportunities for prospective and existing customers that will ultimately translate into revenue
Conduct supplier verifications to confirm correct network connections between customers
Investigate and resolve operational challenges related to implementation, supplier networks, and trading partner connections
Collaborates with internal business partners to gather business requirements to create reporting for better visibility into the ePay product
Perform valuations for signed contracts that defines customer scope and requirements
Key Competencies
Self-awareness, excellent communication and interpersonal skills
Strong planning and analytical skills with technical savvy
Ability to clean, transform and prepare disparate data
Able to navigate ambiguity and critically think through problems and challenges
Exceptional organizational and project management abilities
Self-motivation and keen attention to detail
Professional ethics and integrity with a growth mindset
About the company
GHX is a healthcare technology company that provides supply chain solutions to healthcare providers and suppliers. They offer tools for procurement, inventory management, and electronic invoicing, helping to streamline operations and reduce costs. GHX aims to improve efficiency and transparency in the healthcare supply chain.