Technical Success Manager

Hiring for B2B PAAS product company based out in Chennai, in ad-tech space, backed by a Nasdaq-listed parent company with over 5,000+ employees globally.

Role Overview:
We are seeking a Technical Success Manager to join our dynamic team. This role involves collaborating with mid-market or enterprise customers, ensuring their success by providing effective technical solutions. You will leverage your strong technical background, communication skills, and customer-centric approach to resolve issues and create long-term value.
 

Key Responsibilities:

• Serve as the primary technical contact for clients, providing guidance, troubleshooting technical issues. 
• Collaborate with developers, product managers, and senior business leaders to address customer needs.
• Identify technical issues using your hands-on experience with web development technologies and APIs.
• Communicate technical concepts in a clear and engaging manner to both technical and non-technical audiences.
• Act as a technical advisor, guiding clients on best practices and potential improvements.
   

Qualifications:

• 3-5 years of experience in a similar role (Technical Success Manager).
• Hands-on experience with any programming language (preferably Java, Node.js, Python, Golang; Java knowledge is a plus).
• Strong troubleshooting skills with experience in web development technologies and APIs.
• Proven ability to understand customer requirements and work with Product managers and Internal Development teams to deliver long-term, effective solutions.
• Excellent oral and written communication skills, with experience in engaging both technical and business stakeholders.
• Strong analytical and problem-solving abilities, capable of resolving complex technical challenges.