Role Overview
We are looking for an experienced Pre-Sales Engineer to join our team and serve as a trusted technical advisor to clients. The ideal candidate will have strong technical expertise in API integrations, enterprise SaaS solutions, and client-facing solution consulting.
The candidate will be responsible for leading Proof of Concept (POC) engagements, delivering technical demonstrations, supporting client integrations, and driving product adoption throughout the pre-sales and post-sales lifecycle.
Key Responsibilities
- Own and drive end-to-end Proof of Concept (POC) engagements, including technical implementation, integration, onboarding, and client coordination.
- Conduct technical demonstrations of solutions in collaboration with the Sales team, tailoring demos to specific client use cases and business requirements.
- Act as the primary technical point of contact for clients throughout the pre-sales, implementation, and post-sales stages.
- Provide technical and solution consulting to prospective and existing clients, ensuring successful implementation and adoption of products.
- Support clients with API integrations, SDK implementation, troubleshooting, and technical issue resolution.
- Work closely with internal Product, Engineering, Sales, and Support teams to resolve technical challenges and address client requirements.
- Build and maintain strong client relationships by providing proactive technical guidance and ensuring high levels of customer satisfaction.
- Conduct regular technical account reviews, product training sessions, and client visits to share insights and improve solution effectiveness.
- Identify opportunities to enhance product adoption and recommend solutions that align with clients' technical and business needs.
- Gather client feedback and coordinate feature requests with Product and Engineering teams.
- Support customer retention and renewal processes by demonstrating product value and ensuring long-term customer success.
Requirements
Required Skills and Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
- 8+ years of overall professional experience, including at least 3 years in client-facing Pre-Sales Engineering, Sales Engineering, Solutions Consulting, or Support Engineering.
- Experience working with B2B enterprise software, SaaS platforms, payments, fintech, or mobile technology.
- Strong understanding of HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL.
- Proven experience managing end-to-end POCs, technical integrations, and client onboarding.
- Ability to understand customer requirements and translate them into effective technical solutions.
- Strong troubleshooting and problem-solving skills, with the ability to coordinate with cross-functional technical teams.
- Excellent verbal and written communication skills, with the ability to present technical concepts to both technical and business stakeholders.
- Strong customer focus and the ability to manage multiple client engagements in a fast-paced environment.
Good to Have
- Hands-on experience implementing mobile SDKs for Android or iOS applications.
- Experience in fraud prevention, device intelligence, identity verification, risk management, or payment technologies.
- Familiarity with enterprise security, authentication mechanisms, and application integration workflows.
- Experience delivering technical product demonstrations and solution presentations to enterprise clients.
