Key Responsibilities:
1. Documentation Development
- Create user guides, how-to guides, FAQs, and release notes
- Ensure accuracy and clarity in all documentation
2. Cross-Functional Collaboration
- Work with Product, Engineering, and Support teams
- Gather inputs from SMEs to ensure content quality
3. Content Validation & Quality
- Test documentation against product features
- Maintain consistency in tone, style, and branding
4. Documentation Management
- Update and publish content aligned with release cycles
- Maintain documentation portals
5. Technical Content Support
- Assist with API documentation and technical references
- Contribute to LMS/video scripts for product tutorials
Required Skills:
- 1–2 years of experience in technical writing (preferably SaaS/products)
- Strong writing skills with clarity and accuracy
- Basic understanding of REST APIs and Swagger/OpenAPI (preferred)
- Ability to understand product functionality from a user perspective
- Good communication and collaboration skills
- Familiarity with tools like GitBook or similar platforms (plus)
- Exposure to ITSM / AIOps / IT infrastructure (good to have)