People Prime Worldwide
Website:
people-prime.com
Job details:
About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Job Title: German Language proficiency and Service Desk
Location: PAN INDIA
Work Mode: Hybrid Mode
Experience: 7+years (6 years Relevant)
Job Type: Contract to hire (C2H)
Notice Period: - Immediate joiners.
L1 Technical Support
• Handling all the Inbound calls and tickets in service desk
• Handling Basic L1 level queries from end users
• Diagnose and quickly resolve a wide range of Windows applications issues
• Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
• When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
• Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Performs general preventative maintenance tasks on computers, laptops & printers
• Customize & configure desktop hardware to meet specifications and business standards
• Email account administration, i.e., account creation and management and distribution lists on Office 365
• User account administration, i.e., account creation and management and password resets on Active Directory
• Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
• Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool
• Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go.
• Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications
Customer Focus
• Providing timely and accurate resolution of technical issues experienced by the Users.
• Excellent communication skills.
• Identify and escalate severe issues which could cause production impact.
Technical Skillset – Need to Know
*Networking Experience in LAN/WAN Environment
*Good knowledge of Active Directory
*Citrix
*O365
*Microsoft Windows
*Mobile Operating Systems (Android/iOS)
*Antivirus
Technical Skillset – Good to Know
*Knowledge of Infrastructure / Exchange / Server Technologies
*Virtualization / VMware /Cloud
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