German Language expert

MicroGenesis TechSoft

Website: mgtechsoft.com
Job details:

Job Description:

• Act as the primary point of contact for Service Operations requests at the Frontline Support Desk
• Perform 16x5 monitoring of the IT infrastructure environment
• Create and manage CISM tickets based on predefined standard cases
• Document service requests, incidents, and standard operating procedures (SOPs)
• Contribute to and maintain the knowledge base on SharePoint
• Communicate and coordinate effectively with cross-functional teams in India and Germany
• Troubleshoot and resolve user-reported issues within agreed SLAs
• Assign and coordinate tickets with Level 2 and Level 3 support teams as required

Required Skills:

• German Language Proficiency: B2 level certification from Goethe Institute preferred (flexible for candidates with strong communication skills)
• Prior experience in technical support or handling German-speaking users is highly desirable
• Strong understanding of IT Service Management (ITSM) processes
• Good knowledge of ticketing tools and incident management workflows
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, team-oriented environment

Click on Apply to know more.