Voice Process, Non-Voice, Technical Support

From March 17 to 22nd, 2025, Genpact will be holding a virtual mega hiring drive. This is a great opportunity for professionals with up to five years of experience as well as freshers. The organization is conducting online interviews for Voice Process, Non-Voice, and Technical Support positions, with several offices around India participating. Responsibilities for Collections Process in Genpact: - Provide resolution to maintain quality standards. - Review content and provide resolutions based on prescribed guidelines. - Recognize trends and patterns and escalate issues timely. - Provide insights to help improve user support. - Maintain a thorough understanding of processes and policies. - Deliver excellent customer service. Responsibilities for Technical Support Chat in Genpact: - Respond to customer queries and concerns. - Provide support for data collection to enable account recovery for end users. - Maintain a deep understanding of client processes and policies. - Reproduce customer issues and escalate product bugs. - Deliver excellent customer service. - Exhibit strong critical thinking and analytical skills. - Work independently while collaborating with a larger team. Responsibilities for Finance & Accounts in Genpact: - Review and process invoices and provide resolutions for payment. - Demonstrate basic Accounts Payable concepts (e.g., 3-way match, PO, NON-PO, GRN). - Handle PO, non-PO, and utilities invoice processing. - Conduct invoice auditing and payment processing. - Use SAP/Navision/other ERP systems for processing.

Genpact is a global professional services firm that provides business process outsourcing (BPO), digital transformation, and technology services. Founded in 1997 as a subsidiary of General Electric, Genpact has since evolved into an independent company, headquartered in New York City. With operations in over 30 countries, Genpact serves clients across industries such as banking, healthcare, manufacturing, and retail. The company specializes in finance and accounting, customer experience management, supply chain management, and analytics. Known for its expertise in process optimization and digital innovation, Genpact helps businesses streamline operations, enhance efficiency, and drive growth.