Voice Process, Non-Voice, Collections & Technical Support

From February 17 to 22, 2025, Genpact will be holding a virtual mega hiring drive. This is a great chance for professionals with up to five years of experience as well as freshmen. The organization is conducting online interviews for Voice Process, Non-Voice, and Technical Support positions, with several offices around India participating. The prerequisite? Any recent graduate is eligible to apply! Although salary information is not currently available, why wait? Put this opportunity to create a bright future with Genpact on your calendar, be well-prepared, and seize it. Responsibilities for Collections process in Genpact: Provide resolution to maintain standards of quality. Review content and provide resolution based on prescribed guidelines. Recognize trends and patterns and raise issues timely. Provide insights to help improve the support to the users. Maintain a thorough understanding of process and policies. Provide excellent customer service to our customers. Responsibilities for Technical Support chat in Genpact: Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and advance product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Responsibilities for Voice Roles in Genpact: Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis.

Genpact is a global professional services firm that provides business process outsourcing (BPO), digital transformation, and technology services. Founded in 1997 as a subsidiary of General Electric, Genpact has since evolved into an independent company, headquartered in New York City. With operations spanning across more than 30 countries, Genpact serves clients from various industries, including banking, healthcare, manufacturing, and retail. The company offers a wide range of services, including finance and accounting, customer experience management, supply chain management, and analytics. Known for its expertise in process optimization, innovation, and digital technologies, Genpact helps businesses streamline operations, enhance efficiency, and drive growth in an increasingly competitive landscape.