Technical Associate – Service Desk L1

Inviting applications for the role of Technical Associate – Service Desk L1 Responsibilities • Handle the issues/request reported through various ticketing tool within agreed SLA's • Should handle Voice and Non-Voice tickets simultaneously. • Responsible for executive leadership and Board members IT support. • Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners. • Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams • Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari) • Set up and configure computer systems. • Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers. • Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices. • Trouble shooting issues related to business specific applications. • User provisioning of various business applications(ERP) • Support New Transitions, Ramp Up's/Down's, Business migrations/Site Consolidations Projects. • Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout) • Knowledge Management – Ensure the Knowledge Articles are used on all issues. • Provide Hands and Feet support to other IT Teams for any scheduled activities. • Install and configure computer hardware, operating systems, and applications. Qualifications we seek in you! Minimum Qualifications / Skills • Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field. • Strong domain knowledge and technical orientation. • Knowledge of OS, MDM and Office Issues. Preferred Qualifications/ Skills • Customer Service and Problem-Solving attitude. • Good communications skills in English. • Should be able to deliver on tight timelines.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.