Process Associate - Collections

Contact "customers" to collect overdue payments or set up payment plans. Handle "collection" calls, send invoices, and manage order reconciliations. Address customer/internal disputes and collaborate with other departments to resolve issues. Handle "inbound" & "outbound" calls efficiently. Provide payment plans based on hashtag#customer requirements. Understand hashtag#clientprocesses and policies thoroughly.

GrGenpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes