Flag job

Report

Process Associate - Collections

Min Experience

0 years

Location

Kolkata

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Contact "customers" to collect overdue payments or set up payment plans. Handle "collection" calls, send invoices, and manage order reconciliations. Address customer/internal disputes and collaborate with other departments to resolve issues. Handle "inbound" & "outbound" calls efficiently. Provide payment plans based on hashtag#customer requirements. Understand hashtag#clientprocesses and policies thoroughly.

About the company

GrGenpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes

Skills

customer handling
analytical
collections