Process Associate – Underwriting / Broker Technical Support Specialist

Inviting applications for the role of Process Associate – Underwriting / Broker Technical Support Specialist Your role will require you to utilize your skills to process transactions for the Underwriting / Broker Support Teams. You will require to the processing with expected accuracy and within the expected timelines as per the business requirement. Responsibilities • Transaction processing for Broker support team (Wholesale ops) • Monitor and attend to requests via service platforms that require action in a timely manner • Responsible to comprehend, good customer service attitude to clearly articulate the resolution. • Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis. • Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. • Operational support with multiple activities for client service teams • Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and Policy Checking requests Qualifications we seek in you! Minimum Qualifications • Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written • Should understand Basics of Insurance (if experienced) • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • Candidate having Broker (US P&C insurance) experience would be an asset • A strong attention to detail; analytical skills and the ability to multi-task are important • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.