About the role
Genpact Mega Virtual Drive for the role of Process Associate, Non-Voice – English Language – Ahmedabad.
Work Location: Ahmedabad (Work from office).
Shift Timing: Flexible with any shift.
Minimum Qualifications:
Any Graduate except Law.
Freshers are eligible.
Fluency in English Language is mandatory.
Preferred Qualifications:
Effective probing skills and analyzing/understanding skills.
Problem solving skills with customer centric approach.
Excellent proficiency with written English and with neutral English accent.
Must be able to work on a flexible schedule (including weekend shift).
Job Responsibilities:
Respond to customer queries and customer's concern.
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies.
Reproduce customer issues and escalate product bugs.
Provide excellent customer service to our customers.
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
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