Management Trainee - Content Moderation - Operations - Team Lead

We're looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities • Review content and provide resolution based on prescribed guidelines • Provide resolution to maintain standards of quality • Recognize trends and patterns and escalate issues timely • Provide insights to help improve the support to the users • Maintain a thorough understanding of process and policies • Provide excellent customer service to our customers • Monitor team members and able to provide guidance whenever needed • Manage the flow of day-to-day operations • Build reports to update the company on the team's progress • Rapport building with the internal & external stakeholder • Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary • Ensure that the highest possible levels of customer service are always delivered • Assist the Manager as and when necessary to make the business run effectively and efficiently • Communicate clear instructions to team members

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.