Content Moderation

Genpact Mega Walk-In Drive For Content Moderation Roles – Hyderabad. Shift – Ready to work in any shift (24/7). Work Location: Hyderabad (Only work from office). Minimum Qualifications: Any Graduate (Except law). Only Freshers are eligible. Preferred Qualifications: Effective probing skills and analyzing/understanding skills. Problem solving skills with customer centric approach. Must be able to work on a flexible schedule (including weekend shift work). Job Responsibilities: Provide resolution to maintain standards of quality Review content and provide resolution based on prescribed guidelines Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature.