Collections (Voice Process)

Genpact Virtual Drive for Collection Roles – Voice Process – Hyderabad. Shifts: Night Shift. Required Skills: Commerce Graduate. Excellent Communication Skills (verbal and written). Accounting Knowledge. Minimum Qualifications: Good customer handling skills. High Energy level. Effective probing skills and analyzing/understanding skills. Key Responsibilities: Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. Respond to email /phone queries on disputed invoice. Research and analyze the disputes/deductions in ERP. Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution. Find opportunities and recommend solutions for process and automation improvements. Daily reporting of individual portfolios to supervise and supervise the past dues. Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact. Work as a standout colleague to process any ADHOC request in a timely manner. Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally. Raise problems to senior staff members and or management as appropriate.