Software Engineer

Design and develop generative AI applications using Python and AWS Bedrock. Automate business practices through AI-driven solutions. Collaborate with DevOps engineers to architect and manage AWS-based infrastructure for cloud contact center solutions. Maintain and optimize AWS operational configurations, including resource management, permissions, usage scripting, and alerting. Implement deployment automation and CI/CD pipeline practices. Ensure cloud security and apply best practices to minimize vulnerabilities. Develop applications using NodeJS and ReactJS, targeting Lambda functions and containerized deployments. Respond to and resolve cloud infrastructure support tickets.

Genesys provides a platform that helps organizations enhance customer and employee experiences. Their main product, Genesys Cloud, is an AI-powered platform that allows businesses to create personalized interactions with their customers. This platform works by using artificial intelligence to analyze customer data and preferences, enabling organizations to tailor their services and support to meet individual needs. What sets Genesys apart from its competitors is its focus on empathy and personalization, ensuring that both customers and employees feel valued and engaged. The goal of Genesys is to foster loyalty and improve business outcomes by delivering exceptional experiences at scale.