Tata Consultancy Services
Website:
tcs.com
Job details:
Interview mode : Weekend Walkin drive (Face to Face )
Date : 09 MAY-26 ( Saturday )
Role : Genesys IVR/IVA Developer
Experience : 3 to 8 years
Location : Chennai (Siruseri)
Key words : Genesys Cloud IVR, Genesys Cloud Architect, Genesys Bot Genesys IVA
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Minimum 5 mandate details are mandate with two or 3 liners
1. Core Genesys Platform Knowledge
2. IVR Design & Call Flow development including secure flow & bots
3. Strong understanding of REST/SOAP APIs, JSON/XML payloads
4. Problem‑Solving & Analytical Thinking
5. Collaboration, Communication & Teamwork
Good-to-Have
Minimum 2 mandate details are mandate with two or 3 liners
1. Salesforce integration
2. Intent model designing
SN
Role descriptions / Expectations from the Role
1
Design clear, intuitive, and customer‑friendly IVR call flows
2
Strong experience in Genesys Cloud CX
3
Support testers (e.g., Cyara teams) with flow clarity and edge cases
4
Support post‑production incidents and root‑cause analysis
5
Collaborate with various stakeholders to deliver top notch code
Click on Apply to know more.