Tata Consultancy Services
Website:
tcs.com
Job details:
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Genesys Cloud IVA Development
Experience Range: 3 to 6 Years
Location: Chennai Only
Interview Date: Friday Online Interview
Must Have:
Minimum 5 mandate details are mandate with two or 3 liners
1. Core Genesys Platform Knowledge
2. IVR Design & Call Flow development including secure flow & bots
3. Strong understanding of REST/SOAP APIs, JSON/XML payloads
4. Problem‑Solving & Analytical Thinking
5. Collaboration, Communication & Teamwork
Good to Have:
Minimum 2 mandate details are mandate with two or 3 liners
1. Salesforce integration
2. Intent model designing
Essential:
- Design clear, intuitive, and customer‑friendly IVR call flows
- Strong experience in Genesys Cloud CX
- Support testers (e.g., Cyara teams) with flow clarity and edge cases
- Support post‑production incidents and root‑cause analysis
- Collaborate with various stakeholders to deliver top notch code
Minimum Qualification:
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
Click on Apply to know more.