Customer Service Representative
Charlotte, NC
General Shale, Inc., a leading brick and masonry materials manufacturer, is seeking a Customer Service Representative to join our team in Charlotte, NC. This role supports daily sales operations and works closely with customers, dispatch, and the outside sales team.
The position involves a mix of customer service, order processing, and coordination with internal teams to ensure accurate and timely delivery of products.
Key Responsibilities:
-
Provide inside sales support and customer service
-
Process orders, invoicing, and cash sales
-
Answer incoming calls and respond to customer inquiries
-
Enter and maintain accurate information in SAP
-
Coordinate with dispatch to schedule deliveries
-
Work closely with the outside sales team
-
Assist with light yard or product support as needed
Qualifications:
-
1–3 years of customer service or sales experience
-
Associate or Bachelor’s degree preferred
-
Strong computer skills; SAP experience is a plus
-
Strong communication and organizational skills
-
Ability to manage multiple priorities in a team environment
What We Offer:
- Competitive Salary
-
Comprehensive benefits package
-
Opportunities for professional development
-
A stable, established company environment