Stories
Website:
storieshomes.com
Job details:
1. Retail Operations Management
- Oversee daily operations of all retail stores and ensure smooth functioning.
- Monitor store performance, sales productivity, and operational standards.
- Ensure implementation of company SOPs, policies, and operational guidelines.
- Conduct regular store visits and operational audits.
- Ensure proper opening and closing procedures in all stores.
- Drive operational consistency across all retail locations.
2. Sales & Business Performance
- Monitor sales targets and ensure achievement of business objectives.
- Analyze sales reports, KPIs, conversion ratios, ATV, footfall, and productivity metrics.
- Develop strategies to improve store revenue and profitability.
- Coordinate with store managers to drive sales growth initiatives.
- Monitor regional and store-wise performance trends.
3. Team Management & Leadership
- Lead and manage Store Managers, Area Managers, and Operations teams.
- Ensure proper manpower planning and workforce allocation.
- Conduct performance reviews and team evaluations.
- Train, mentor, and develop leadership teams.
- Ensure employee discipline, grooming, and professional conduct.
- Foster a positive and performance-driven work culture.
4. Customer Experience Management
- Ensure high standards of customer service across all stores.
- Monitor customer feedback and resolve escalations effectively.
- Implement customer engagement and retention initiatives.
- Ensure store ambience, visual merchandising, and service quality standards are maintained.
5. Inventory & Stock Management
- Ensure proper inventory control and stock accuracy.
- Monitor stock movement, replenishment, and ageing inventory.
- Coordinate with warehouse and procurement teams for stock availability.
- Reduce stock loss, pilferage, and operational wastage.
- Ensure proper implementation of stock audit procedures.
6. Financial & Cost Control
- Prepare and manage operational budgets.
- Monitor store expenses and optimize operational costs.
- Ensure profitability and cost-effectiveness of operations.
- Review P&L reports and identify improvement opportunities.
- Control shrinkage, damages, and unnecessary operational expenses.
7. SOP & Process Implementation
- Develop and improve operational systems and processes.
- Ensure adherence to company policies and compliance standards.
- Standardize operational practices across all retail locations.
- Implement operational improvement initiatives for efficiency enhancement.
8. Compliance & Risk Management
- Ensure compliance with labour laws, safety regulations, and company policies.
- Monitor statutory and operational compliance across stores.
- Ensure health, safety, and security standards are maintained.
- Address operational risks and implement corrective actions.
9. Coordination & Cross Functional Management
- Coordinate with HR, Finance, Marketing, Supply Chain, and Procurement departments.
- Support marketing campaigns and promotional activities execution.
- Work closely with HR for recruitment, training, and employee engagement.
- Coordinate with finance for budgeting and operational cost management.
10. Expansion & Project Management
- Support new store opening activities and expansion projects.
- Coordinate store setup, staffing, training, and operational readiness.
- Ensure smooth execution of new business initiatives.
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