Ridhira Retreat
Website:
ridhiraretreat.com
Job details:
Job Title: General Manager – Operations (Retreat)
Location: Gandipet, Hyderabad
Experience: 10–18 Years
Industry Preference: Hospitality, Resorts, Wellness Retreats, Luxury Hotels
Job Summary:
We are looking for a dynamic and experienced General Manager – Operations to lead end-to-end operations of a premium retreat property. The role requires a strong hospitality leader with expertise in managing luxury guest experiences, operational excellence, and revenue optimization.
Key Responsibilities:
1. Operational Leadership
- Oversee daily operations of the retreat including front office, housekeeping, F&B, wellness, and maintenance
- Ensure seamless guest experience aligned with luxury hospitality standards
2. Guest Experience & Service Excellence
- Drive high guest satisfaction, reviews, and repeat business
- Handle VIP guests, escalations, and personalized experiences
3. Revenue & Business Performance
- Achieve occupancy, ARR, and revenue targets
- Work closely with sales & marketing teams for retreats, events, and corporate bookings
4. Team Leadership & Development
- Lead, train, and mentor department heads and staff
- Build a high-performance, service-oriented culture
5. Cost & Budget Management
- Control operational costs while maintaining quality standards
- Manage budgets, P&L, and financial planning
6. Vendor & Stakeholder Management
- Manage external vendors, consultants, and service partners
- Ensure compliance with safety, hygiene, and legal standards
7. Pre-Opening / Process Setup (if applicable)
- Set up SOPs, systems, and operational workflows
- Assist in hiring and training during pre-opening phase
Key Requirements:
- Proven experience as a GM / Resort Manager / Operations Head in luxury hotels or retreats
- Strong exposure to F&B operations, guest relations, and revenue management
- Experience in handling corporate events, wellness retreats, or destination properties
- Excellent leadership, communication, and problem-solving skills
- Prefer candidates from 5-star hotels or premium resort backgrounds
Preferred Brands Background:
Candidates from brands like Taj, Oberoi, Marriott, ITC Hotels, Hyatt, or premium boutique resorts will be highly preferred.
Apply Now:
📧 Email: anusha@ridhira.com
📱 WhatsApp CV: +91 7386688223
Click on Apply to know more.