Website:
hitachidigital.com
Job details:
Hitachi, Ltd. - General IT User Support Entry Professional
Job Summary
As a General IT User Support Entry Professional at Hitachi, Ltd., you will be the first point of contact for our employees seeking technical assistance. You will provide fundamental IT support, troubleshoot common issues, and escalate more complex problems, ensuring a smooth and productive technology experience for our workforce.
Job Responsibilities
- Provide first-level technical support to Hitachi employees via phone, email, and chat for various IT-related issues, including hardware, software, and network connectivity.
- Diagnose and resolve basic technical problems such as password resets, software installation errors, printer issues, and common application malfunctions.
- Document all support interactions, resolutions, and escalations accurately and promptly within the ticketing system.
- Guide users through basic troubleshooting steps and provide clear, concise instructions.
- Escalate more complex technical issues to appropriate senior support staff or specialized IT teams.
- Maintain and update internal knowledge base articles with relevant solutions and procedures.
- Assist with the onboarding and offboarding process for new and departing employees, including account creation/deletion and equipment setup/retrieval.
- Contribute to a positive user experience by delivering friendly, professional, and efficient support.
- Adhere to company IT policies, security protocols, and service level agreements.
Job Qualifications
- **Education:** High school diploma or equivalent required. Associate's degree or technical certification in IT, Computer Science, or a related field is a plus.
- **Experience:** 0-2 years of experience in an IT support role or a customer service-oriented position.
- **Technical Skills:**
- Basic understanding of Windows operating systems and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Familiarity with common hardware components (desktops, laptops, printers) and basic troubleshooting steps.
- Understanding of basic networking concepts (TCP/IP, Wi-Fi).
- **Soft Skills:**
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical abilities.
- Customer-focused mindset with a patient and empathetic approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
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