Customer Service Specialist I

The Customer Service Specialist I is responsible for the management of all level 1 support calls (as applicable), emails, tickets, and chats by resolving customer issues, documenting them in the company CRM, and taking the appropriate follow up steps with the customer's Account Manager. This individual is also responsible for answering general office phones (as applicable), completing data entry as needed or required, quality assurance, and building professional relationships with customers/properties. They will interact directly with customers via phone (as applicable), email, and chat to ensure 100% satisfaction with the product and service. Additionally, they will take on level II support tasks where applicable. These tasks include, but are not limited to, monthly billing tasks, accounting file reviews/adjustments/uploads, and other billing related tasks.

As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-d... See this and similar jobs on Glassdoor