Firstsource
Website:
firstsource.com
Job details:
Company Description
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, has been a leading provider of business process solutions since 2001. Leveraging domain-focused teams and cutting-edge technology, data, and analytics, we help clients reimagine and transform their businesses using our unique UnBPO™ approach. Headquartered globally, our team of over 35,000 Firstsourcers partners with more than 200 esteemed global brands, including Fortune 500 and FTSE 100 companies, to drive innovative solutions. With a presence in diverse regions such as the US, the UK, India, and beyond, we serve industries including healthcare, banking, communications, retail, and technology.
AI Systems Engineer (GenAI), IC
Were looking for a hands‑on Individual Contributor who excels at taking real business problems and turning them into production‑ready GenAI solutions. If you have a strong track record of designing, building, and operating GenAI systems (across both text and images) in production environments, wed love to talk.
What Youll Do
- Own problems end‑to‑end: Translate business goals into technical plans; design pragmatic solutions; deliver production systems with measurable impact.
- Build production back ends: Design and implement APIs and microservices (REST/gRPC) for GenAI workloads; containerize and orchestrate services (Docker/Kubernetes/ECS/EKS).
- Ship on AWS: Leverage AWS (e.g., Lambda, ECS/EKS, S3, DynamoDB/RDS, API Gateway, SQS/SNS, CloudWatch) plus AI services (e.g., Bedrock, SageMaker) to train, host, and integrate models.
- Work across modalities: Deliver features for text (LLMs/RAG) and images (VLMs/CV) including retrieval, embeddings, fine‑tuning/adapters, and evaluation pipelines.
- Make it observable: Instrument logging, metrics, and traces (OpenTelemetry/CloudWatch/Datadog/etc.); build dashboards, SLOs/SLIs, and alerts; own performance, reliability, and cost.
- Validate and govern: Implement offline/online evaluations, A/B tests, guardrails/red‑teaming, data and model quality checks, and safety/compliance gates.
- Automate the path to prod: Establish CI/CD (GitHub Actions/CodePipeline), infrastructure as code (Terraform/CloudFormation), automated tests, and rollouts (canary/blue‑green).
- Collaborate without handoffs: Partner with product, domain experts, and downstream teams; document architecture; support launches; close the loop with data‑driven iteration.
What Youve Shipped (Signals We’ll Look For)
- At least one year owning a production GenAI or ML system (not a side project), professional experience building back‑end or ML‑powered products.
- Services you built that are running in production with users/traffic, clear SLIs/SLOs, and release/incident history.
- Evidence of quality: eval frameworks, regression tests, canary strategies, monitoring dashboards, cost/perf optimizations you introduced.
Required Experience
- GenAI foundation: LLMs/VLMs, embeddings, RAG, prompt orchestration, adapters/fine‑tuning, tokenization, latency/cost trade‑offs, content safety/guardrails.
- Back‑end & systems: Strong design of microservices, APIs, event‑driven patterns; data modeling across SQL/NoSQL; familiarity with vector databases.
- AWS & cloud infra: IAM/KMS/secrets, networking, containers/orchestration, CI/CD, IaC; operating services in AWS with cost/performance ownership.
- Observability & reliability: Logging, metrics, traces; performance profiling; incident response; chaos and load testing; availability and scaling strategies.
- Languages & tooling: Proficient in Python (plus one of TypeScript/Go/Java); PyTorch/TensorFlow; Docker/Kubernetes; git; testing frameworks.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
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