Request Processing Specialist

Description

 ABOUT GEMINI LEGAL 

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case.

Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry.

Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another.

 ABOUT THE ROLE 

The Request Processing Specialist will maintain a professional demeanor when interacting with responsible parties, utilizing a variety of methods to research and validate key components necessary to generate subpoenas and authorizations for requested records. The Request Processing Specialist works with both proprietary computer systems/programs and the California State Electronic Adjudication and Management System (EAMS) in the performance of their duties.

• Location: Rocklin, CA/ Hybrid-Remote
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $20.67-$25.96 Per Hour

 The pay range for this role is $20.67-$25.96. Starting pay for new hires is typically within the lower third of the range: $20.67-$22.44. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience. 

Requirements

RESPONSIBILITIES

• Develop and demonstrate a full understanding of how to process various subpoena types related to the workers’ compensation industry.
• Order types include, but are not limited to, workers’ compensation, Independent Medical Review (IMR), Subsequent Injury Fund (SIF), Serve and Close and Copy Only
• Follow established process guidelines to ensure accuracy and completeness of prepared subpoena
• Perform order verification through EAMS, Google searches, proprietary case management software, previous orders, etc.
• Complete processing of a minimum of 38 locations per day
• Have a rework percentage of less than 5%
• Process amendments from queue in proprietary company database systems within 48 hours of entry
• Re-verify order verification
• Open and close issues in proprietary company database systems as necessary
• Cancel location order based on established process guidelines
• May provide general administrative support for the department, including tasks such as processing returned mail and maintaining accurate records
• Demonstrate discipline to follow all active processes to ensure standardization
• Demonstrate accuracy and consistency within work tasks
• Meet departmental quality and quantity metrics
• Adhere to all company policies and procedures, including, but not limited to, attendance, dress code and professionalism
• Other duties as assigned

 WHAT YOU BRING 

• Education and/or experience:
  • High School Diploma or equivalent required
  • 1+ year previous data entry or call center experience preferred
  • Internal transfer candidates should demonstrate knowledge of the workers’ compensation industry and Gemini’s role within the industry
• Skills:
  • Typing skills 45+ WPM
  • Advanced time management and organizational skills
  • Strong verbal and written communication skills, including proof-reading, syntax, and grammar
  • Self-motivated, coachable and receptive to feedback
  • Ability to follow direction and process guidelines
  • Basic computer skills, including internet usage and data entry
  • Ability to work both independently and as part of a team
  • Demonstrates time management skills
  • Keen attention to detail
  • High ethical standards
  • Ability to organize, prioritize and perform tasks with limited supervision
• Technology:
  • Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
• Other:
  • Experience working in an office setting
  • Experience working within a team environment
  • Ability to perform work safely
  • Must pass pre-employment screening

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Sitting for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 6-8 hours/day)
• Using a phone with or without a headset for extended periods (total: 6-8 hours/day)

What You'll Love About Gemini

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards