Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Job title: Gemini / Genesys Lead
Candidate Specification: Minimum 10+ years of experience into Germini / Genesys Specialist.
Job Description
- Strong hands‑on experience with Genesys Cloud CX or Genesys contact center platforms.
- Solid understanding of Service Desk / Contact Center operations, KPIs
- Experience integrating Genesys with ITSM systems (CTI, interaction records, ticketing workflows).
- Strong hands‑on experience building GenAI/LLM solutions for IT Operations / Service Desk / Digital Workplace.
- Proficiency with Google AI Studio for prototyping and prompt-to-production workflows, and with the Gemini API for solution development.
- Experience with Vertex AI patterns for deploying and scaling Gemini-powered solutions (model access via APIs and workflow integration).
Skills Required
RoleGemini / Genesys Lead
Industry TypeIT/ Computers - Software
Functional Area
Required Education Graduation
Employment TypeFull Time, Permanent
Key Skills
- GEN AI
- AGENTIC AI
- GENAI/LLM
- GENESYS CLOUDCX
- ITSM OPERATIONS
- SERVICE DESK OPERATIONS
Other Information
Job CodeGO/JC/2889/2026
Recruiter NameSheena Rakesh
Click on Apply to know more.