BASF
Website:
basf.com
Job details:
IT Asset Management
- Handle Incidents, Service Requests, and Changes related to IT Asset and Configuration Management
- Perform data correction, maintenance, and cleanup activities in the ServiceNow CMDB
- Support CI data quality management, including validation, health checks, mass updates, and structural corrections
- Create and maintain CI and asset reports for internal stakeholders and operational teams
- Support asset lifecycle processes by collaborating with CI Owners, CI Coordinators, and Asset Owners
- Execute asset detection activities, including:
- Identification of devices connected to the network that are not documented in the CMDB
- Analysis and clarification of assets with unknown or unclear ownership
- Support continuous improvement and standardization of IT Asset and Configuration Management processes
IT Operations Platforms – Monitoring, Automation & Infrastructure Data
- Take operational responsibility for assigned platforms, including availability, data quality, and reliability, such as:
- Monitoring & Event Management (e.g. Zabbix, Datadog, Servicenow and Operations Bridge Manager)
- Infrastructure & Network Documentation / Asset Detection (e.g. Infraray, FNT Command)
- Workload Automation (e.g. Stonebranch Universal Automation Center)
- Coordinate and contribute to application lifecycle activities, including changes, releases, and platform improvements
- Enable event‑to‑incident processing and integrations with ServiceNow Event Management
- Linking monitoring and workload events to Configuration Items (CIs) and business services
- Supporting alert tuning in collaboration with monitoring and platform teams
- Analyze alerts, events, and job execution issues to support continuous improvement
- Maintain operational documentation, runbooks, and reports
- Create user documentation and support training and knowledge‑sharing activities
- Support projects, consult business partners, and coordinate with external providers
Collaboration & Stakeholder Management
- Collaborate with global IT operations, infrastructure, and service management teams
- Operate in a global organization and support cross‑hub collaboration and knowledge sharing
Required Qualifications
Education
- Degree in Computer Science, Information Technology, Business Informatics, or comparable qualification
- Or equivalent professional experience
Experience & Skills
- Experience in IT operations, service management, monitoring, automation, or infrastructure platforms
- Basic understanding of ITIL processes (Incident, Request, Change, Event Management)
- Experience with ServiceNow (CMDB / ITSM; Event Management is a plus)
- Understanding of CMDB structures, CI relationships, and data quality principles
- Good understanding of network fundamentals, including:
- IP addressing and subnetting (IPv4)
- MAC addressing and device identification
- Switch and port connectivity
- VLAN‑based network segmentation
- L2/L3 concepts and the interpretation of SNMP‑based monitoring data
- Basic understanding of security and authentication mechanisms
- Working knowledge of databases (Oracle, PostgreSQL) in an operational context
- Experience with scripting and integration (e.g. Perl, REST APIs, SQL, JavaScript)
- Practical knowledge of:
- SQL (queries, reporting)
- APIs / interfaces
- Automation or scripting concepts
- Structured, analytical working style and good English communication skills
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