BASF
Website:
basf.com
Job details:
Your Key Responsibilities
- Application Ownership & Support
- Advise and support BASF employees in the use of Windows workplace applications.
- Analyze major incidents and recurring issues and implement sustainable, long term solutions within the IT landscape.
- Collaboration & Stakeholder Management
- Work closely with internal departments such as Procurement and Global License Management.
- Provide expert input and actively contribute to, or lead, cross functional and international projects.
- Service Provider Management
- Coordinate and steer external service providers.
- Ensure high service quality, continuous improvement, and professional complaint management.
- Innovation & Continuous Improvement
- Drive the development and introduction of new solutions and technologies together with external partners.
- Identify improvement potential and proactively contribute to the digital workplace strategy.
- Service & Process Excellence
- Design, implement, and continuously optimize support and service processes.
- Monitor service performance based on agreed Service Level Agreements (SLAs).
- Prepare reports and initiate improvement measures to ensure high user satisfaction.
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What You Offer
- A degree in Computer Science, Computer Engineering, or a related field
or
at least 5 years of professional experience in a workplace or IT application environment.
- Fluent English (spoken and written).
- Strong experience in application management and IT support delivery.
- Practical knowledge of IT service management tools and frameworks, such as:
- ServiceNow
- ITIL framework
- Experience in steering external support providers, including quality management and service improvement.
- Strong analytical and troubleshooting skills with a clear focus on delivering an excellent user experience.
- A self starter mindset with the ability to work independently.
- High motivation for continuous learning and personal development.
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What We Offer
- Position Level: Senior Specialist Digitalization
- A role with high ownership and responsibility in a global IT environment.
- Close collaboration with international teams, partners and stakeholders.
- Opportunities to actively shape and improve BASF’s digital workplace landscape.
- A professional environment that values quality, collaboration, and continuous improvement.
Click on Apply to know more.