Flag job

Report

Operations Team Member

Salary

$37k

Min Experience

1 years

Location

Houghton Lake, Michigan, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

ABOUT GATEWAY SERVICES INC.: 

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Please visit Gateway Services Inc. to learn more about us. 

Pay Rate: $18/hr
 Work Hours:  Mon-Fri 3pm-11pm; will eventually switch to 7am-3pm
 Location:  Trusted Journey Pet Memorial   (9193 W Houghton Lake Dr, Houghton Lake, MI 48629)

Job Overview

The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains.  The position works with a close-knit team within a care center.

Duties & Responsibilities

  • Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
  • **Assist with pick-ups using a company vehicle from vet clinics, animal hospitals, and when necessary, family homes.**
  • Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
  • Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests. 
  • Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
  • Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
  • Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
  • Other duties as assigned.

Education, Training & Qualifications  

  • High school diploma or equivalent
  • Minimum of 12 months experience in a service industry
  • Valid Driver License may be required

Skills & Abilities   

  • Passion for Pets - Caring, patient, kind, and empathetic.
  • Customer Focus - Prioritize quality, safety, and ethics.
  • Problem Solving – Developing Solutions and Quick Thinking
  • Proven team player who is flexible and adaptable.
  • Energetic, self-motivated, and results oriented.
  • Good verbal communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
  • Safety - Committed to working in a safe environment, e.g., OSHA  
  • Strong attention to detail

Working Conditions  

  • Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
  • Regular lifting/moving 100+ lbs
  • Regularly be exposed to elevated noise levels.
  • Regularly be exposed to elevated heat levels.
  • Regular handling of deceased pets.

YOU’LL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

  • People First
  • Exceed Expectations
  • (HIT) Honesty, Integrity, Trust
  • Be Passionate and Caring
  • Continuously Improve 

WHAT YOU CAN EXPECT FROM US: 

  • Generous salary and benefits package includes:
    • 3 national medical plans that pay 100% after the members’ deductible and copays
    • 2 national dental plans that cover many services at no cost to the plan members
    • National vision plan
    • Company paid Life/ AD&D and LTD for all full-time employees
    • Chance to purchase additional Life/AD&D coverage at discounted rates
    • Critical Illness, Accident and Pet insurance are offered as an employee’s choice
    • Tax savings account: HSA, Health and Dependent Care FSAs
    • 401(k) Retirement plan 
  • Potential for Career Growth 
  • Employee Assistance Program
  • Paid Holidays & Time Off
  • A Sense of Community 
  • Great Hearts & Minds Scholarship Program 
  • Gateway Tuition Reimbursement Program

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov


Mon-Fri 3pm-11pm; will eventually switch to 7am-3pm
40hrs per week minimum

About the company

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Built on the foundation of Gateway Pet Memorial Services, Canada’s first accredited pet aftercare provider, Gateway Services Inc. continues to carry the legacy of ethical pet cremation across North America. As a team of talented people with a shared vision for upholding the highest pet aftercare standards in the industry, we believe that the same principles that guided the path of Gateway Pet Memorial - respect, honesty, trust, and integrity - hold true for today. From our leading-edge technology and extensive line of products to our streamlined processes and modern facilities, we have established the benchmark for the highest level of pet aftercare across our group of companies. With a solid reputation for helping veterinary partners give their clients the best pet aftercare services possible, we are always mindful of our special responsibility to provide a dignified and respectful memorial choice for every pet. OUR VISION As the cornerstone for pet aftercare, we will continue to build our family of companies and create meaningful partnerships in order to offer the best pet aftercare services across North America. OUR VALUES • People First • Exceed Expectations • (HIT) Honesty, Integrity, Trust • Be Passionate and Caring • Continuously Improve Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Skills

communication skills
ethics
time management