Fraud Quality Assurance Analyst

As a Fraud Quality Assurance Analyst, you will be responsible for auditing the work of internal and external agents and providing detailed feedback. The role serves as support to the Operational Fraud Team, to ensure that each agent is maintaining Galileo's quality standards as well as any regulations mandated by regulatory agencies. What you'll do: ● Monitor and evaluate a high volume of cases to ensure standards are being met ● Determine weaknesses in performance and establish solutions to improve ● Ensure compliance with company's quality systems ● Identify process improvement opportunities ● Review performance with Quality Team and Department Supervisors ● Generate and maintain feedback and coaching documentation ● Offer daily feedback via verbal & written communication ● Develop and maintain thorough knowledge and understanding of products, policies and procedures ● Attend various trainings and develop relevant skills ● Attend calibration sessions and provide actionable feedback to help BPOs improve

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients.