Front Desk Representative

About Us

GABA Telepsychiatry is a mental health practice that offers online psychiatric services. We aim to provide a convenient and accessible way for individuals to receive mental health care. We're seeking a talented and empathetic individual to join our team as a Front Desk Representative.

About the role:

You will be responsible for talking with potential patients via phone, email, and chat and answering their queries to have a successful conversion, along with some administrative tasks.

Responsibilities:

• Prospecting new leads and accounts using existing databases and phone calls.
• Calling up to 25 prospective patients a day and answering their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic way. (Including inbound and outbound calls)
• Actively promote our services and explain pricing and insurance options.
• Persuasively address client concerns and objections to drive conversions.
• Maintain accurate and up-to-date records of client interactions and appointments.
• Stay informed about the latest industry trends and best practices.
• Provide administrative support to clinical and operational teams
• Assist with patient scheduling, intake coordination, and follow-ups
• Maintain accurate records in our systems (EHR or CRM platforms)
• Collaborate with sales and support teams to help convert leads and retain patients
• Prepare reports and manage data entry with a high degree of accuracy
• Monitor communications and flag urgent issues appropriately
• Uphold patient confidentiality and HIPAA compliance at all times

Requirements:

• Strong empathy and active listening abilities
• Ability to work independently and as part of a team
• 5+ years of experience in either sales or customer service, with experience in the medical/mental health industry.
• Excellent spoken and written English skills
• Interest in mental health 
• A person from a city (avoid rural areas), from South America
• Someone with experience in a leadership position is a plus.
• Tech-savvy with strong experience using tools like Google Workspace, Slack, Zoom, EHR/CRM software
• Excellent written and verbal communication skills
• Proven reliability with strong time management and problem-solving abilities
• Must have reliable home internet and backup connectivity
• Able to work full-time EST hours

Benefits:

• Remote work flexibility
• Competitive salary and bonus structure
• Opportunities for professional growth and development
• A supportive and collaborative work environment

Salary - $1000-$2500 per month( depending on the experience)