Job Purpose
The Quality Assurance Associate ensures that all merchandise moving through Furnitureland South meets company standards for quality, accuracy, and presentation. This role supports showroom operations, sold-product processing, e-commerce merchandising, and inventory integrity while working cross-departmentally to identify issues and maintain a best-in-class client and showroom experience.
Essential Functions and Responsibilities
- Inspect outbound transfers of merchandise to showrooms for accuracy, quality, and presentation standards.
- Inspect outbound sold products prior to delivery to clients, identifying damages, defects, or discrepancies.
- Communicate identified issues to appropriate departments for timely resolution.
- Inspect products for e-commerce listings and sales to confirm accuracy and condition.
- Communicate detailed product condition notes for finalization of e-commerce sales.
- Investigate missing inventory and cross-tags.
- Conduct audits of inventory to verify accuracy and confirm sellable goods.
- Coordinate product pulls for special projects such as vendor collaborations.
- Communicate all relevant returns information to the Quality Assurance Manager.
- The job duties are not limited to the items as described, and duties can be modified at any time.