Customer Success

The Customer Experience department engages with our customers at every stage of their journey. Our involvement ranges from explaining complex solutions during the sales process to answering quick questions via chat. We also build custom data sources and assist our enterprise clients in maximizing the benefits of the Funnel platform.

Funnel is a SaaS product designed to help marketing teams own their performance. Founded in 2014 in Stockholm, and still founder-led, the Funnel team has grown with our customers – serving more than 2,000 companies from our Stockholm, Boston, Dublin, Hamburg and Sydney offices. We value increased in-person collaboration, and as such, we work a minimum of four days a week from our offices. We have always put the customer first, expressed in a no-commission sales model and a customer-centric development approach. We are proud to help companies such as Havas Media, Adidas, Sony, and Home Depot to unlock the true impact of their data.