Website:
hookedcrm.com
Job details:
Company Description
HookedCRM streamlines business operations by uniting calling, scheduling, lead management, and reporting into a single, efficient workspace. Our advanced Tacklebox AI suite enhances productivity by providing real-time call transcription, live suggestions, and automatic CRM updates. Tailored for organizations of all sizes, from small teams to enterprises, HookedCRM is designed to scale effortlessly and simplify workflows from the first call to the final report.
Role Description
This is a full-time position for a Full Stack Engineer. Responsibilities include designing, building, and maintaining both server-side and client-side solutions. The engineer will work on front-end interfaces and back-end logic, ensuring seamless integration and optimal software performance. This role also involves debugging, optimizing code, and collaborating with cross-functional teams to deliver innovative and scalable solutions.
Responsibilities
- Telephony Engineering: Design, build, and maintain the HookedCRM dialer using API driven interfaces. Implement BYOC (Bring Your Own Carrier) SIP trunking configurations and manage SIP endpoint provisioning. Build and optimize call routing logic: queues, ring groups, overflow rules, IVR flows, and failover handling.
- Real-Time Agent Experience: Build and maintain real-time agent dashboards using WebSockets or Server-Sent Events for live call status, queue depth, and agent availability.
- AI Call Analysis Pipeline: Integrate Media Streams and/or third-party transcription engines (e.g. AssemblyAI) for real-time and post-call transcription.
- Full-Stack Feature Development: Develop, deploy, and maintain full-stack web application features across the HookedCRM platform using Node.js, React/Next.js, and REST/GraphQL APIs.
- Database & Infrastructure: Architect and scale PostgreSQL and MongoDB data layers supporting high-volume call event storage and CRM record management. Manage AWS infrastructure (EC2, Lambda, SQS, RDS/Aurora, S3) for telephony event processing and media storage.
- AI-Native Development: Use Claude, Cursor, GitHub Copilot, and MCP-connected development environments daily to accelerate iteration speed and code quality.
Qualifications
- Expertise in telephony technologies
- Expertise in Back-End Web Development and Software Development
- Strong Full-Stack Development skills, with the ability to effectively integrate front-end and back-end systems
- Hands-on AWS experience: EC2, Lambda, SQS, S3, RDS/Aurora, or equivalent cloud-native services.
- Active daily use of Claude, Cursor, GitHub Copilot, or equivalent AI coding assistants. Comfort working in MCP-connected IDE environments and agentic development workflows.
- Excellent problem-solving skills and ability to debug and optimize complex applications
- Strong communication and collaboration skills to work efficiently with diverse teams
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience
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