Parent Coach BCBA

Frontera Health, Inc.

Salary: $100k
Experience: 5+ yrs
Location: Remote, Unknown, United States
Job type: Full-time

Required skills

Telehealth platform
Data systems
Digital tools

About the role

FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child's unique strengths, needs, and family context.

Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive.

Our Mission
Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances.

Position Overview

We are seeking a Board Certified Behavior Analyst (BCBA) who is passionate about expanding access to high-quality, family-centered autism support through both telehealth services and innovative digital tools. This role combines traditional BCBA responsibilities with a key function supporting and evolving our in-app Expert Chat experience.

In addition to providing clinical oversight and telehealth services, this individual will engage directly with families via chat, offering timely, evidence-informed guidance while creating a supportive, approachable experience. This role is ideal for someone who thrives in both clinical and fast-paced, customer-focused environments and is excited to help shape the future of digital care delivery.

Key Responsibilities

Telehealth BCBA Responsibilities

Conduct behavioral and functional analytic assessments
Develop and oversee individualized ABA treatment plans
Provide clinical supervision and guidance to Registered Behavior Technicians (RBTs) and Behavior Technicians (BTs)
Collaborate with families to set meaningful treatment goals and provide parent training to support skill generalization
Monitor client progress, adjust treatment plans, and ensure data-driven decision-making
Provide clear, concise instruction and feedback to clients, families, and team members
Maintain accurate and timely documentation of client progress and services
Plan for appropriate discharge and continuity of care
Ensure compliance with all local, state, and federal regulations, as well as Frontera policies and procedures

Expert Chat & Family Support

Engage directly with families via in-app chat, quickly identifying core needs while maintaining a warm, empathetic, and trust-building approach
Provide high-quality, evidence-informed guidance to families exploring autism, diagnoses, and service options
Deliver a strong customer-service-oriented experience, demonstrating a willingness to go above and beyond to address family concerns
Respond to chat inquiries within established service level agreements (SLAs), ensuring timely and reliable support
Balance efficiency with thoughtful, personalized responses to minimize unnecessary back-and-forth while maintaining quality

Operations & Coverage

Help establish and refine workflows, best practices, and response frameworks for consistent, high-quality support
Identify trends in family questions and needs to inform content and service improvements

Cross-Functional Collaboration

Partner with Product, Engineering, and Design teams to enhance and scale the Expert Chat experience
Provide clinical expertise to inform feature development, workflows, and user experience improvements
Contribute to innovation efforts by helping test, iterate, and refine new tools and processes

General Requirements

Strong knowledge and experience in Applied Behavior Analysis (ABA) and Autism Spectrum Disorder
Demonstrated ability to provide clinical supervision and mentorship
Excellent written and verbal communication skills, including the ability to communicate clearly and concisely in a chat-based format
Strong interpersonal, coaching, and relationship-building skills
High level of organization, attention to detail, and ability to manage multiple priorities
Proficiency with technology, including data systems, telehealth platforms, and digital tools
Commitment to maintaining confidentiality and ethical standards

Education and Experience

Active BCBA certification
Master’s degree in Psychology, Applied Behavior Analysis, or a related field
Minimum of 5 years of experience working with a pediatric population
Minimum of 5 years of experience conducting functional assessments and developing and overseeing behavior intervention plans
At least 1 year of telehealth supervision experience
Experience supporting or communicating with families in early stages of diagnosis or service navigation
At least 2 years of experience in a Parent-Implemented ABA or BCBA Direct role

At this time, we are not able to hire in the following states/locations: New York, New Jersey, Massachusetts, Washington, Oregon, Connecticut, Illinois, Maryland, and D.C.

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include health benefits, 401(k) plan, and PTO per year.

Compensation

$100,000—$100,000 USD

Why Join Us
At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. We provide the tools, resources, collaboration you need to focus on what matters most: delivering high-quality, family-centered care. If you are passionate about helping children with autism, and want to grow your career while transforming access to care, accessible healthcare, we would love to welcome you to our team.

About Frontera Health, Inc.

Provides AI-powered autism diagnostics and behavioral therapy services.

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