KUURAKU INDIA Pvt. Ltd.
Website:
kuuraku.in
Job details:
Company Description KUURAKU is a globally recognized Japanese restaurant brand with locations in Japan, Canada, Sri Lanka, Indonesia, China, and India. Built on a passion for authentic Japanese cuisine, KUURAKU is known for its traditional flavors, warm hospitality, and commitment to culinary excellence. In India, the brand has expanded steadily and now operates seven successful outlets. Guests enjoy signature dishes such as yakitori, sushi, and donburi, along with a relaxed and comforting Japanese dining experience. Team members join a dynamic, growth-oriented environment with strong standards for service and quality.
Role Description The Front Office Associate is a full-time, on-site role based at KUURAKU in Mumbai. This role is responsible for welcoming guests, managing reservations and walk-ins, and ensuring a smooth seating process. Daily tasks include answering phone inquiries, coordinating with the service and kitchen teams, handling basic billing or check-out procedures, and maintaining a clean and organized reception area. The Front Office Associate also assists in resolving guest concerns, providing menu or restaurant information, and supporting overall guest satisfaction. The role requires a professional appearance, a courteous attitude, and a focus on efficient, guest-centered service.
Qualifications
- Strong customer service and guest relations skills, with the ability to communicate clearly and courteously in person and over the phone.
- Basic administrative and front office skills, including reservation handling, record-keeping, and coordination with internal teams.
- Good spoken and written communication skills in English; knowledge of local languages or basic Japanese greetings is an advantage.
- Ability to work in a fast-paced restaurant environment, manage multiple tasks, and maintain composure during peak hours.
- Professional grooming, punctuality, and a positive attitude toward teamwork and hospitality.
- Prior experience in front office, host/hostess, or customer-facing roles in hospitality or retail is preferred but not mandatory.
- Willingness to work flexible shifts, including evenings, weekends, and holidays as required by restaurant operations.
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