The Fern Hotels & Resorts
Website:
fernhotels.com
Job details:
Company Description
The Fern Residency Vadodara, part of the Marriott series, is located in the city center, approximately 3 km from attractions like Sayaji Baug and the Baroda Museum & Picture Gallery, and 6 km from Vadodara Airport. The hotel offers well-appointed, casual rooms with modern amenities such as free Wi-Fi, flat-screen TVs, minibars, and tea and coffee makers. Guests can enjoy complimentary parking and a breakfast buffet served in a relaxed restaurant. Additional amenities include 24-hour room service, meeting rooms, event space, and available airport transfers.
Role Description
As a Front Office Supervisor, you will oversee the daily operations of the front desk, ensuring smooth guest check-ins and check-outs, managing reservations, and addressing client inquiries. You will lead and support a team of receptionists, provide excellent customer service, and resolve guest concerns promptly. This is a full-time, on-site role located in Vadodara.
Qualifications
- Strong Supervisory Skills with the ability to lead, train, and mentor front office staff
- Proficiency in Receptionist Duties, including managing front desk operations, handling guest check-ins and check-outs, and maintaining accurate records
- Exceptional Customer Service with a focus on ensuring a positive guest experience and resolving concerns effectively
- Experience with Reservations, including booking management and knowledge of reservation systems
- Excellent Communication skills, both verbal and written, with the ability to interact professionally with guests and team members
- Proficiency in using hotel management software is advantageous
- Prior experience in the hospitality industry or a similar role is preferred
- Diploma or degree in Hospitality Management or a related field is a plus
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