Website:
sunrayvillageresort.com
Job details:
Company Description
At SUNRAY VILLAGE RESORT, our mission is to provide memorable and seamless holiday experiences. With a focus on exceptional service, we deliver flawless accommodation and culinary experiences, ensuring every guest feels valued. Our dedicated team spares no effort in taking care of every detail, allowing guests to relax while we handle their holiday arrangements. Located in the serene city of Vishakhapatnam, we are committed to exceeding expectations and creating unforgettable moments for all our guests.
Role Description
This is a full-time, on-site position for a Front Office Supervisor at our Vishakhapatnam resort. The Front Office Supervisor will oversee daily front office operations, manage the reception team, ensure smooth guest check-in and check-out processes, handle reservations, and deliver outstanding customer service. The role requires coordinating with other departments to ensure seamless guest experiences and resolving guest concerns promptly and professionally.
Qualifications
- Experience in overseeing and managing teams, with strong Supervisory Skills.
- Proficiency in Receptionist Duties, including managing front desk activities and handling inquiries.
- Strong Customer Service and Reservations skills to ensure excellent guest satisfaction and efficient booking processes.
- Excellent Communication skills, both verbal and written, with the ability to interact effectively with guests and team members.
- Strong organizational and problem-solving skills to handle daily operations and resolve issues effectively.
- Knowledge of hospitality software systems and prior experience in the hospitality industry are advantageous.
- Bachelor's degree in Hospitality Management, Business Management, or a related field is preferred but not mandatory.
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