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Company Description The Aralia–Soulful Stays is a hospitality destination that specializes in creating memorable experiences, from intimate dream weddings to tailored corporate events. Set in the heart of nature, the property offers guests a tranquil environment combined with modern comforts. The team focuses on personalized service, attention to detail, and seamless event execution. Professionals joining The Aralia–Soulful Stays can expect a dynamic work environment centered on guest satisfaction, collaboration, and high service standards.
Role Description The Front Office Reservation Executive is a full-time, on-site role based in Dehradun. This position is responsible for handling guest inquiries, managing room and event reservations, maintaining accurate booking records, and coordinating with other departments to ensure smooth check-in and check-out processes. The role involves responding to phone calls and emails, updating reservation systems, confirming payments and booking details, and providing clear information on services, rates, and packages. The executive will welcome guests, address concerns, and support the front office team in delivering a warm, efficient, and professional guest experience.
Qualifications
- Strong communication and interpersonal skills to interact effectively with guests, colleagues, and external partners.
- Customer service and hospitality skills, with a focus on guest satisfaction, problem-solving, and professional demeanor.
- Basic computer literacy and familiarity with reservation or property management systems; ability to manage records and bookings accurately.
- Organizational and time-management skills to handle multiple reservations, inquiries, and tasks efficiently.
- Ability to work on-site in Dehradun, with flexibility for shifts, weekends, and peak event periods.
- Prior experience in front office, reservations, or hotel operations is preferred but not mandatory.
- Diploma or degree in Hospitality Management, Tourism, or a related field is an advantage.
- Professional presentation and a positive, collaborative attitude aligned with high hospitality standards.
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