Website:
hotelrockheavenshimla.com
Job details:
Company Description
Hotel Rock Heaven, located amidst the serene forests and breathtaking views of Shimla, offers a blend of comfort and luxury for all its guests. The hotel provides modern amenities such as cable TV, Wi-Fi access, and 24-hour hot and cold water. Guests can enjoy a variety of well-furnished rooms, including Deluxe and Super Deluxe accommodations, each designed to offer comfort and style. With complimentary parking and a dedicated team of staff available around the clock, Hotel Rock Heaven ensures an unforgettable stay for those visiting Shimla.
Role Description
This is an on-site, full-time position for a Front Office Receptionist at Hotel Rock Heaven, located in Shimla Rural. The Front Office Receptionist will be responsible for greeting guests, handling check-ins and check-outs, managing reservations, answering calls with professional phone etiquette, and addressing guest inquiries and requests. The individual will maintain the reception area, provide exceptional customer service, and coordinate with other departments to ensure an outstanding guest experience.
Qualifications
- Strong skills in Receptionist Duties, Front Office management, and coordination
- Proficiency in Customer Service and guest relations
- Excellent Communication skills and professional Phone Etiquette
- Strong organizational and multitasking skills
- Prior experience in a front office or hospitality role preferred but not mandatory
- Proficiency in basic computer and reservation management systems
- Ability to work in a fast-paced environment and manage multiple tasks efficiently
- Fluency in English and Hindi; additional language proficiency is a plus
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