Website:
marriott.com
Job details:
Company Description
Marriott International, Inc., headquartered in Bethesda, Maryland, operates an extensive portfolio of approximately 9,000 properties across over 30 distinguished brands in 141 countries and territories. Recognized for its rich legacy originating from a small root beer stand in 1927, the company is a global leader in the hospitality industry. Marriott International is deeply committed to fostering diversity, inclusivity, and equal employment opportunities. Valuing ethical practices, the company encourages potential applicants to avoid recruitment scams and ensures a transparent and secure application process.
Role Description
This is a full-time, on-site role as a Front Office Manager located in Nashik. The Front Office Manager is responsible for overseeing daily operations of the front desk, ensuring exceptional guest service, managing check-ins and check-outs, addressing guest inquiries, handling complaints effectively, and supervising front office staff. Additional responsibilities include developing schedules, training team members, ensuring compliance with hotel policies, and collaborating with other departments to maintain seamless operations for guests and the team.
Qualifications
- Proven experience in Guest Services, Customer Relationship Management, and handling escalations
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment
- Proficiency in hotel management systems, front desk software, and standard office tools
- Team leadership and management skills with experience in training and mentoring staff
- Effective communication and interpersonal skills to interact with guests and team members
- Strong problem-solving and conflict resolution abilities
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
- Flexibility to work in shifts, including weekends and holidays
- Familiarity with Marriott standards and operations is an advantage
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