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Company Description Hotel & Hospitality Careers specializes in connecting talent with leading hotels, resorts, and hospitality brands across diverse locations. The organization focuses on high-quality guest experiences, operational excellence, and professional service standards. Team members are encouraged to grow their careers in a supportive environment that values reliability, collaboration, and continuous learning. Joining Hotel & Hospitality Careers means contributing to guest satisfaction while developing skills in a dynamic, service-driven setting.
Role Description This is a full-time, on-site Front Office Manager role based in Ramnagar. The Front Office Manager oversees daily front desk operations, including check-in and check-out procedures, room assignments, and reservation management. The role includes supervising front office staff, organizing shift schedules, providing coaching, and ensuring standard operating procedures are followed. The Front Office Manager handles guest inquiries and complaints, promotes high levels of customer satisfaction, and coordinates with housekeeping, maintenance, and other departments to ensure a seamless guest experience. Additional responsibilities include monitoring lobby appearance, maintaining accurate records, preparing basic reports, and supporting management with operational improvements and upselling initiatives.
Qualifications
- Strong Front Office and Office Administration skills, including managing check-in/check-out, reservations, and daily reporting.
- Proven Customer Service and Customer Satisfaction skills, with experience resolving guest concerns and maintaining service standards.
- Excellent Communication skills for interacting with guests, team members, and cross-functional departments.
- Previous experience in hotel or hospitality front office operations, preferably in a supervisory or managerial capacity.
- Ability to lead and motivate a team, manage shifts, and maintain a professional, welcoming lobby environment.
- Proficiency with hotel management or property management systems and basic MS Office tools.
- Strong organizational, problem-solving, and time management abilities, with attention to detail and accuracy.
- Diploma or degree in Hospitality Management or a related field is preferred; equivalent relevant experience will be considered.
- Willingness to work flexible hours, including weekends and holidays, based on operational needs.
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