Website:
antheiaresorts.com
Job details:
Company Description
Antheia Resorts is a boutique property located by the tranquil Pawna Lake, just 2.5 hours from Mumbai and 1.5 hours from Pune. Designed for those seeking more than just accommodation, the resort offers personalized hospitality and curated experiences that foster a connection to nature. Whether for a peaceful retreat, romantic getaway, or private celebration, Antheia Resorts provides an intimate and exclusive escape. Each aspect of the stay is thoughtfully crafted to create memorable moments for every guest.
Role Description
This is a full-time remote role for a Front Office Manager. The individual will oversee day-to-day front office operations, ensuring smooth functioning and excellent service delivery. Responsibilities include managing reception activities, coordinating with various departments, addressing customer inquiries, ensuring guest satisfaction, and upholding high standards of professionalism and efficiency. As the first point of contact for guests, the role requires impeccable communication skills and a commitment to creating a welcoming, seamless experience for all visitors to the resort.
Qualifications
- Strong expertise in Front Office operations and Office Administration
- Proven experience in Customer Service and a focus on ensuring Customer Satisfaction
- Excellent Communication skills, including both written and verbal proficiency
- Proficiency in organizational and multitasking abilities to manage diverse responsibilities
- A professional attitude and commitment to personalized hospitality
- Knowledge of CRM or property management systems is a plus
- Experience in the hospitality industry is preferred
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field
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