Website:
Job details:
Company Description Amartara The Resort is a hospitality destination focused on providing comfortable stays and memorable experiences for guests in Abu Road. The resort offers well-appointed accommodations, quality dining options, and personalized services for leisure and business travelers. Team members are encouraged to deliver attentive, professional service and maintain high standards of cleanliness, safety, and guest satisfaction. The work environment supports collaboration, respect, and growth for individuals interested in building a career in hotel and resort hospitality.
Role Description The Front Office Guest Relations Executive is a full-time, on-site role based at Amartara The Resort in Abu Road. This role involves welcoming guests on arrival, managing check-in and check-out processes, and ensuring all front desk operations run smoothly and efficiently. Daily tasks include handling reservations, room allocations, guest inquiries, and telephone calls, as well as coordinating with housekeeping and other departments to meet guest needs. The executive will assist with guest complaints or concerns, promote resort services and offers, and support basic sales activities such as upselling rooms or packages. Maintaining accurate records, processing payments, and providing courteous, timely information about resort facilities and local attractions are central to this role.
Qualifications
- Strong Guest Relations and Customer Service skills, with a focus on creating a welcoming and positive experience.
- Clear and professional Communication skills, including confident spoken and written interaction with guests and colleagues.
- Receptionist Duties experience, such as managing check-in/check-out, handling calls, and maintaining front desk records.
- Basic Sales skills, including the ability to upsell rooms, packages, and resort services when appropriate.
- Ability to work in shifts, including weekends and holidays, with a professional appearance and demeanor.
- Proficiency with reservation systems, POS or front office software, and basic computer skills (email, spreadsheets, word processing).
- Previous experience in hospitality, hotels, or resorts is preferred; a diploma or degree in Hotel Management or a related field is an advantage.
- Strong problem-solving abilities, attention to detail, and the capacity to remain calm in high-traffic or challenging situations.
Click on Apply to know more.