Sodexo
Website:
sodexo.com
Job details:
Job SummaryWe are looking for a professional, well-groomed, and customer-focused Front Office Executive to manage front desk operations and ensure a welcoming experience for visitors, clients, and employees. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to handle multiple tasks efficiently.
Key Roles & Responsibilities- Welcome and assist visitors, guests, and clients in a courteous and professional manner.
- Manage the reception desk and maintain a positive first impression of the organization.
- Handle incoming and outgoing telephone calls, emails, and courier services.
- Maintain visitor records and issue visitor passes as per company procedures.
- Coordinate meeting room bookings and provide hospitality support.
- Support employees with administrative and front office requirements.
- Maintain reception area cleanliness and ensure it is presentable at all times.
- Coordinate with housekeeping, security, administration, and other departments for smooth daily operations.
- Handle office correspondence and maintain relevant records and documentation.
- Assist in organizing meetings, events, and client visits.
- Ensure compliance with company policies, safety standards, and SOPs.
- Respond promptly to guest or employee inquiries and resolve concerns professionally.
- Prepare daily, weekly, and monthly front office reports as required.
Qualifications- Graduate in any discipline (Hotel Management or Hospitality preferred).
- Certification in Front Office or Hospitality will be an added advantage.
Experience- 1–3 years of experience in Front Office, Reception, Customer Service, or Hospitality.
- Experience in corporate offices, hotels, or facility management will be preferred.
Required Skills- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional appearance and grooming standards.
- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
- Ability to multitask and work under pressure.
- Strong organizational and time management skills.
- Positive attitude with a service-oriented mindset.
- Basic knowledge of office administration and documentation.
Key Competencies- Customer Focus
- Communication Skills
- Problem Solving
- Teamwork
- Attention to Detail
- Professionalism
- Time Management
- Adaptability
- Confidentiality
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