Website:
taxserves.com
Job details:
About The Opportunity
A reputed Rehabilitation & Multispecialty Healthcare Center in Hyderabad is committed to delivering exceptional patient care through world-class rehabilitation, diagnostics, and wellness services. We are looking for a
Front Office Executive with a background in the
Hotel & Hospitality Industry who can provide outstanding guest experience, manage patient interactions professionally, and ensure smooth front-office operations.
Role & Responsibilities
- Welcome patients and visitors with a warm and professional approach while ensuring an excellent customer experience.
- Manage front desk operations including patient registration, appointments, admissions, and discharge coordination.
- Handle incoming calls, emails, and walk-in inquiries while providing accurate information about hospital services.
- Coordinate with doctors, nursing staff, billing, and other departments to ensure seamless patient flow.
- Maintain patient records, appointment schedules, and front office documentation with complete accuracy.
- Process billing support, payment collections, receipts, and daily cash reconciliation as per hospital policies.
- Address patient concerns, feedback, and escalations professionally while ensuring timely resolution.
- Ensure reception and waiting areas are well-maintained and deliver hospitality-level service standards.
- Prepare daily MIS reports, appointment summaries, and front office operational reports for management.
- Follow hospital SOPs, quality standards, and confidentiality guidelines at all times.
Skills & QualificationsMust-Have
- Graduate in any discipline (Hotel Management/Hospitality preferred)
- 1+ Years of Front Office or Guest Relations experience
- Experience in Hotel, Hospitality, Healthcare, or Customer Service Industry
- Excellent English & Local Language Communication
- MS Office (Excel, Word, Outlook)
- Customer Relationship Management
- Appointment Scheduling & Coordination
- Billing & Cash Handling Basics
- Professional Grooming & Presentation
- Strong Interpersonal & Problem-Solving Skills
Preferred
- Experience in Hotels
- Familiarity with Hospital Management Systems (HMS) or Front Office Software
- Experience handling VIP guests or patient relationship services
Benefits & Culture Highlights
- Work with one of Hyderabad's reputed Rehabilitation Healthcare Centers
- Professional and patient-centric work environment
- Career growth opportunities in hospital administration and operations
- Performance-based incentives and annual salary revisions
- Ongoing learning and development programs
- Stable organization with long-term career opportunities
Skills: operations,front office,healthcare
Click on Apply to know more.