REACH TALENT SOLUTIONS
Website:
reachtalentsolutions.com
Job details:
Greetings from REACH TALENT SOLUTIONS!!
We are hiring for Front Office Executive (FOE)
Position: Front Office Executive (FOE) / Location: Chennai
This role is dedicated to upholding the highest standards of boutique hospitality through personalized service, reservation management, and proactive guest relations.
Key Responsibilities:
Guest Experience & Relationship Management
· Execute seamless check-in and check-out procedures in accordance with brand service standards.
· Provide a warm, professional welcome, acting as an ambassador for the property’s unique identity.
· Address guest inquiries and resolve concerns with tact, professionalism, and a solution-oriented mindset.
· Recognize VIP and repeat guests; anticipate needs and coordinate personalized preferences to enhance guest loyalty.
Reservations & Revenue Optimization
· Manage Reservations (Direct, Corporate, and OTA) with high attention to detail.
· Ensure rate parity and upselling.
· Maintain accurate billing and payment follow-ups
Operational Excellence
· Ensure the reception and lobby areas are maintained as per organizational standards.
· Collaborate closely with Housekeeping and Maintenance to ensure room readiness and facilitate special guest requests.
· Comprehensive maintenance of shift logs, handover reports, operational issues and daily financial reconciliations to ensure operational continuity.
Requirements:
· Experience: 2 years in a front office
· Education: Degree/Diploma in Hotel Management.
· Shift Flexibility: Willingness to work in rotational shifts, including nights and holidays.
Immediate joiners will be preferred
If you are Interested: Contact No: +91 6362187562
Click on Apply to know more.