PW (PhysicsWallah)
Website:
pw.live
Job details:
Company Description
PhysicsWallah (PW), founded in 2020 and headquartered in Noida, Uttar Pradesh, is a leading education platform dedicated to democratizing access to quality education. With its origins as a YouTube channel in 2014, PW has grown into a comprehensive ecosystem offering online, offline, and hybrid educational solutions in multiple languages. PW serves diverse educational needs, including test preparation, skilling, higher education, and study abroad. The company is also home to an Institute of Innovation (IOI) offering job-ready residential programs, supported by prominent investors like Hornbill Capital, Lightspeed Ventures, Westbridge, and GSV Ventures.
Role Description
The Front Office Executive will manage front desk operations at our Shaikpet location in this full-time, on-site role. Responsibilities include greeting and assisting visitors, handling phone calls and inquiries, managing schedules, maintaining records, and ensuring smooth communication between clients and departments. The position requires maintaining a professional and welcoming environment while addressing queries and resolving concerns efficiently.
Qualifications
- Strong Interpersonal Skills to build positive relationships with clients and team members.
- Proficiency in Receptionist Duties, including scheduling, record-keeping, and desk management.
- Excellent Communication skills, both verbal and written, to handle varied interactions effectively.
- Outstanding Customer Service abilities to ensure client satisfaction and address concerns proactively.
- Experience in managing Front Office operations, including multitasking and problem-solving.
- Professional demeanor and the ability to work independently with minimal supervision.
- Proficiency in basic office software and tools is preferred.
- Experience in educational or similar customer-facing sectors is advantageous.
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